Refund policy

Each print is produced to order. We do not accept returns, exchanges or refunds for change of mind, including selecting the wrong size, colour or border option.

Personalised products cannot be returned or exchanged because of an error in information supplied by the customer. Please check all names, dates, spelling and other personalised details carefully before placing your order.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact us at contact@mytommyprints.com as soon as possible.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the print, packaging and any visible damage

We will assess the issue and arrange an appropriate remedy, which may include a replacement or refund. In most cases, a damaged item will not need to be returned, but please retain the print and its packaging until we have reviewed your claim.

Damage caused after delivery, including damage resulting from handling, framing or storage, is not considered a product fault.

Order cancellations and changes

Please contact us immediately if you need to cancel or change an order. As orders are produced promptly, changes or cancellations may not be possible once printing or personalisation has begun.

Personalised information

Personalised prints are created using the details entered or supplied by the customer. We are not responsible for errors in customer-provided names, dates, wording, colours or other information.

If we make an error when producing your personalised print, please contact us with photographs and we will arrange a replacement.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.