Shipping policy
Processing time
All prints are produced to order. We aim to print and dispatch orders within 1–2 business days.
During busy periods or announced holiday closures, processing may take longer. Any temporary dispatch changes will be displayed on our website.
Australian delivery
Australian orders are sent using Australia Post.
Free standard delivery is available on Australian orders. Express delivery may be selected at checkout where available.
Tracking details will be emailed once a tracked order has been dispatched.
International delivery
We currently ship to:
- United States
- United Kingdom
- New Zealand
- Singapore
- Selected countries outside the European Union
Available delivery destinations will be shown at checkout. If your country is not available, please contact us before ordering.
International orders are sent using Australia Post and its international delivery partners. Tracking details will be provided once your order has been dispatched.
Packaging
Smaller prints are carefully packaged and sent flat in protective rigid packaging. Larger sizes are rolled and sent in a sturdy mailing tube to protect them during delivery.
Frames and display accessories shown in product photographs are not included.
Delivery times
Delivery times shown at checkout are estimates and begin after your order has been dispatched. Delivery may take longer during peak periods or because of customs or carrier delays.
Tracking can sometimes take a short time to update after dispatch.
Customs duties and import charges
International orders may be subject to customs duties, import taxes or local handling charges imposed by the destination country, unless stated otherwise at checkout.
These charges are determined by local authorities and are the customer’s responsibility. We recommend checking the import requirements for your country before ordering.
USA orders are shipped without additional tariff fees payable by the customer.
Incorrect or incomplete addresses
Please check your delivery address carefully before completing your order. Contact us immediately if you notice an error.
If an order has already been dispatched, we may be unable to change or redirect it. Additional postage charges may apply if an order is returned because an incorrect or incomplete address was supplied.
Delayed or missing orders
If your tracking has not updated or your order has not arrived within the estimated delivery period, please contact us at contact@mytommyprints.com with your order number.
We will review the tracking information and assist with the delivery enquiry.
Orders damaged during delivery
If your order arrives damaged, please retain the print and packaging and contact us as soon as possible. Include your order number and clear photographs of the print and packaging so we can arrange an appropriate solution.